Terms And Conditions
Postage and Handling
Parcels sent within Australia take 3-5 business days to arrive. These parcels are all usually sent using registered post. And packaging using Bubble wrap cardboard and lots of protection. If your parcel has not arrived within 7-10 working days, please contact us to obtain your registered post tracking number.
International By Request
Contact Us For Information
Orders are normally processed and dispatched within 24 hours of your order being placed.
Terms and conditions
Taxes and duties
All prices quoted are inclusive of Goods and Services Tax (GST).
Australian GST is credited back to international customers when placing their orders. This credit will not be applied until you register your delivery address information then verify your order.
We are required to place a Customs Declaration on all goods shipped to customers outside Australia. The declaration will disclose the correct monetary value of the content. For customers receiving goods outside Australia, import duties and/or taxes may be levied by the local country’s authorities. These duties cannot reasonably be ascertained by Greg McDonald Art when purchasing goods on our website. Therefore, the recipient of the goods is responsible for paying these duties to the local country’s authority.
Returns and refunds
Should you receive something that is not what you have purchased, please immediately contact the Greg McDonald Art and we can arrange, as appropriate, either a goods exchange, refund or gift voucher replacement. Goods will not be accepted for return or refund later than 30 days of your receiving the goods.
See the Contact us page. Once you have received written confirmation of the return, simply mail the goods back. Address details will be provided in the confirmation email advice.
If you receive any product that is damaged, we will send you a replacement as soon as possible (depending on the artwork availability) once we have received return of the damaged product. If your product is lost during shipment we will send you a replacement (depending on product availability and your choice of artwork) once we have waited for the maximum delivery time to expire. All replacement items for lost or damaged products will be shipped at our cost.
If you are to receive a credit, this will be processed within 5 working days of our receipt of the goods. To aid in the return process, please keep the original shipping package.
Note: Shipping charges will only be refunded in the case that an error was the fault of Greg McDonald Art. If you change your mind about your purchase, all return shipping charges are your responsibility. Greg McDonald Art reserves the right to reject a return from anyone if any of the above conditions are not met or in the case of excessive returns.
Your order cannot be cancelled once the order has been shipped. The return policy conditions above will apply.
We do in devour to keep out clients 100% satisfied so whatever we can do to make you investment in Greg McDonald Art we will do.